100% Refund & Fund Safety Policy
Effective Date: September 2026 • Version 2.4
Our Core Promise: Pay Strictly for Successful Deliveries
At VansOTP, your funds are 100% safe, protected, and zero-risk. If any virtual phone number you purchase does not receive an SMS verification code within the timer, your account is automatically and instantly credited back with 100% of the purchase amount with zero fees or deductions.
sim_card 1. Virtual Phone Numbers & SMS OTP Verification
When you purchase a temporary virtual phone number, a 15-to-20-minute active window opens for receiving SMS verification codes.
- Automatic Timeout Refund: If no incoming SMS OTP code is received before the timer expires, the entire order cost is instantly 100% refunded back to your wallet balance.
- Manual Cancellation Refund: You can cancel any pending number at any time before an SMS arrives. The cancellation immediately releases a 100% refund to your balance.
- Zero Deductions: No processing fees, cancellation charges, or hidden deductions are ever applied to undelivered SMS orders.
rocket_launch 2. Social Media Marketing (SMM) Services
All social media orders (followers, likes, views, comments) are backed by our automated delivery monitor and 30-day refill guarantee.
- Unfulfilled or Cancelled Campaigns: If a social order cannot be completed due to private account settings or network issues, unfulfilled units are 100% refunded to your balance.
- 30-Day Auto Refill: If follower counts drop below the purchased amount within 30 days, our system automatically replenishes them at no extra charge.
bolt 3. VTU Airtime, Data Bundles & Utility Bills
VTU transactions for mobile networks (MTN, Airtel, Glo, 9mobile), Cable TV, and Electricity DISCOs are processed with real-time multi-provider fallback. If a provider transaction fails or is rejected, 100% of your debit is automatically reversed back to your wallet balance in under 5 seconds.
account_balance_wallet 4. Wallet Balance & Fund Protection
Funds deposited into your VansOTP wallet are permanently yours and never expire. You may use your balance whenever you wish. For inquiries regarding unused deposit balances or special refund requests, our billing desk is accessible 24/7 via support tickets and direct WhatsApp.
Need assistance with an existing order or refund?
support_agent Contact Billing Support